Fundo Loans Pty Ltd ACN 604 639 143 (referred to as ‘Fundo Loans’, ‘we’, ‘our’, ‘us’) is a credit provider for people who need a small or medium amount of money for a short time.
We recognise that our success depends on us maintaining the utmost commitment to upholding customers’ privacy rights when we collect, hold, use or disclose customers’ personal information. We have established procedures and protocols to help us keep personal information we hold secure, accurate, up-to-date and complete.
This Policy also outlines our practices, procedures and systems that ensure compliance with the Privacy Act, APPs and the Code.
We may collect personal information about our customers, specifically:
We generally collect personal information directly from the individual. For example, we collect personal information when an individual enquires about or applies for credit, or contacts us about a loan, including when they visit our website, call us or send us correspondence. Sometimes we may determine that we need to collect personal information about an individual from a third-party, such as financial institutions, other credit providers, electronic verification services or a CRB. We may collect personal information about an individual when a person with whom the individual holds a bank account gives us information about that account.
These exceptions include if the collection is required or authorised by law or are necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct. If the personal information request is not provided, we may not be able to process an application for credit or meet an applicant’s needs appropriately.
Fundo Loans does not provide the option of dealing with it anonymously, or under a pseudonym, for the purpose of applying for credit. This is because it is not legally possible for us to consider applications from individuals who are not identified.
Fundo Loans may receive unsolicited personal information about an individual. We destroy or de-identify all unsolicited personal information, unless it is relevant to our purposes, under this Policy.
We may collect and hold personal information to:
We use and disclose personal information for the purposes outlined above. Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless an individual agrees otherwise, or if certain other limited circumstances apply (e.g., where required by law). Credit information will only be used and disclosed for the purposes outlined below.
We engage other people to perform services for us (“contractors”), which may involve them handling personal information we hold. In these situations, we prohibit contractors from using personal information except for the specific purpose for which we supply it. We prohibit contractors from using personal information for the direct marketing of their products or services.
Fundo Loans will attempt to de-identify sensitive information held by us, wherever possible. We also undertake to delete all personal information about an individual when it is no longer needed or relevant.
We may disclose your personal information, excluding credit information, to:
If we intend to provide default information about an individual to a CRB, we will give that individual at least 14 days’ written notice of our intention to do so. If we disclose default information to a CRB, and the individual subsequently repays the amount owed, we will tell the CRB that the amount owing has been repaid. We will not disclose to an CRB credit repayment history information that is more than 2 years old or which relates to an amount owing of less than $150.
We will only use and disclose your credit information for the following purposes:
We will not send personal information to recipients outside of Australia unless:
The APPs require us to take all reasonable steps to protect the security of personal information, including credit information. Fundo Loans employees respect the confidentiality of the personal information we collect.
We take reasonable steps to protect personal information held from misuse, loss, unauthorised access, modification or disclosure. All personal information stored on Fundo Loan’s computer system is backed up regularly and back-up copies are held in a secure location. In relation to our customer database, we apply the following guidelines:
Where we no longer require personal information, we will take reasonable steps to destroy or de-identify it.
Fundo Loans does not use personal information for the purposes of direct marketing, unless:
If an individual would not reasonably expect us to use or disclose the information for the purpose of direct marketing, we may use or disclose that information for direct marketing only if the individual has consented to the use or disclosure of the information for direct marketing or it is impracticable to obtain that consent.
Individuals can opt out of direct marketing by contacting us and we will give effect to the request within a reasonable period of time. Individuals can opt out of direct marketing by contacting us. We will give effect to the request within a reasonable period of time. Fundo Loans will provide individuals with the source of its information about them on request, free of charge, within a reasonable period of time.
We will not use or disclose credit information for the purposes of direct marketing.
We may use or disclose sensitive information about an individual for the purpose of direct marketing only with that individual’s consent.
We will not use identifiers assigned by the Government, such as a tax file number, Medicare number or provider number, for our own file recording purposes, unless one of the exemptions in the Privacy Act applies. Fundo Loans endeavours to avoid data-matching.
Fundo Loans takes reasonable steps to ensure that the personal information, including credit information, it collects, uses and discloses is relevant, accurate, complete and current.
We encourage individuals to contact us in order to update any personal information we hold about them. If we correct information that has previously been disclosed to another entity, we will notify the other entity of the correction within a reasonable period of time of the correction being notified to us. If we are satisfied that personal information we hold is inaccurate, we will take reasonable steps to correct the information within 30 days, unless agreed otherwise with the individual. We do not charge for correcting personal information.
Subject to the exceptions set out in the Privacy Act, an individual may gain access to the personal information, including credit information, which Fundo Loans holds about them by contacting the Fundo Loans Privacy Officer. We will provide access within 30 days of receipt of such request. If we refuse to provide access, we will provide reasons for the refusal.
Individuals may look at their personal information at the offices of Fundo Loans. We will require individuals to verify their identity and specify what information is required. An administrative fee for search and photocopying costs may be charged for providing access.
Where permitted by law, or for any of the purposes noted in clause 6, we may exchange and sell individual customer data to other credit providers, which may use that customer data for any of the purposes for which the credit provider may use it.
The information we may exchange with other credit providers and alternate service providers includes:
A data breach occurs when personal information held by us is lost or subjected to unauthorised access or disclosure. If we suspect or know of a data breach, we will take immediate steps to limit any further access or distribution of the affected personal information or the possible compromise of other information.
When we have reasonable grounds to believe that a data breach is likely to result in serious harm, for example identity theft, significant financial loss or threats to physical safety, we will notify individuals at likely risk as soon as practicable and make recommendations about the steps they should take in response to the data breach. We will also notify the Office of the Australian Information Commissioner.
Notifications will be made using our usual method of communicating with you such as by a telephone call, email, SMS, physical mail, social media post, or in-person conversation. If we are unable to contact you (or your nominated intermediary) by any of the above methods we will publish a statement on the front page of our website and place a public notice on our reception desk.
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and the business environment. A copy of the current version may be obtained upon request.
Individuals not satisfied with our response may contact:
By submitting a loan application, an individual specifically acknowledges that: